Refund policy

Effective Date: October 7, 2025

Thank you for shopping with us! We strive to provide high-quality toys and exceptional service. If you're not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

You may request a return if:

• The plush toy is damaged, defective, or does not match your order.
• The quantity received is incorrect.
  

2. Time Frame for Returns

Initiate your return request within 14 days of receiving your order. Requests made after this period may not be accepted.

3. Return Process

To start a return:

Contact our customer support team within the specified timeframe.

Provide your order number and details about the issue.

Our team will guide you through the return process and provide instructions.

4. Return Shipping

If the return is due to our error (defective or incorrect item), we will provide a prepaid return shipping label. For all other returns, the customer is responsible for return shipping costs.

5. Condition of Returned Items

To be eligible for a return, items must be in their original condition and packaging, including all tags and accessories. We reserve the right to reject returns that do not meet these criteria.

6. Refunds

Eligibility: Refunds are issued if your return request is approved and the item is returned in acceptable condition.

Process: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued using the original payment method.

7. Non-Refundable Items

The following items are non-refundable:

Gift cards and digital products.

8. Contact Us

For any questions or concerns, please contact our customer support team at acornhaus@tojibrands.com